When you place a gecko order online, a member of our team will personally contact you via phone or email within 24 hours to schedule a shipping day with you to receive your animal box.
Silver Sun Reptiles guarantees our Crested Geckos to be alive, healthy, and to your satisfaction upon arrival, and for 48 hours after arrival. Notification of dissatisfaction must be made within 24 hours if you notice any problem upon arrival, along with a picture of proof. If you have any questions or concerns, I expect you to CALL us first. We do not guarantee geckos that are not signed for on the first delivery attempt. You must be there and sign for your animal delivery.
All animal shipments are shipped using ShipYourReptiles.com (UPS) directly to your door. Shipping on live animals orders is $49.95, heat or cold packs included as needed. For orders of two(2) or more geckos, shipping is $55.95. Live arrival can only be guaranteed when temps. in route are between 35-90 degrees. If the package is delayed by the carrier, our guarantee still applies!
We also guarantee the sexing of our geckos. If they are listed as males or females at our website, they are guaranteed to be as such. A “pair" is one male, and one female.
Our guarantee is void if you do not have the proper environment to house the animal in (for example, putting two adult males together). This includes temperature, bedding, humidity and proper lighting.
Silver Sun Reptiles is not responsible for shipping charges on the replacement of animals, and there are no cash refunds of any kind, store credit only.
Regarding dropped tails during shipping - this type of thing can happen, and is not a cause for concern, or warrant for a replacement.
Call with any questions at (805) 637-3660 between 10am and 8pm Pacific Time or you can also Contact Us here. Thank you!